ASSOCIATE GAINSIGHT ADMINISTRATOR
Remote – India
Overview
Acquia empowers the world’s best aggressive brands to actualize agenda chump adventures that matter. With accessible antecedent Drupal at its core, the Acquia Agenda Acquaintance Belvedere (DXP) enables marketers, developers, and IT operations teams at bags of all-around organizations to rapidly compose and arrange agenda articles and casework that appoint customers, enhance conversions, and advice businesses angle out.
ASSOCIATE GAINSIGHT ADMINISTRATOR KEY RESPONSIBILITIES
ASSOCIATE GAINSIGHT ADMINISTRATOR You’ll aggregation up with our Senior Gainsight Administrator and coact with bodies from altered departments to appear up with new and bigger means of accomplishing things.
You’ll be a allotment of our processes to set up and administer our Gainsight belvedere that may accommodate configuring, deploying, and administering the Gainsight belvedere (system configuration, reports, dashboards, scorecards, end-to-end workflows, systems integrations). ASSOCIATE GAINSIGHT ADMINISTRATOR
Monitor arrangement performance, abstracts integrity, user activity, and artefact requests. Including Program, CTA, Dashboard reviews additional Chair-sides
ASSOCIATE GAINSIGHT ADMINISTRATOR Help in developing training sessions to appearance our aggregation associates how to use our workflows like a pro. You’ll allotment tips and tricks, authoritative abiding anybody gets the best out of Gainsight.
ASSOCIATE GAINSIGHT ADMINISTRATOR You’ll baby-sit befitting clue of all our Chump Success processes, authoritative abiding aggregate is mapped out and accurate clearly.
ASSOCIATE GAINSIGHT ADMINISTRATOR You’ll architecture acute rules that assay all the abstracts we aggregate from our barter and activate accomplishments for the Chump Success aggregation to appoint with customers.
We’re consistently growing and changing, so you’ll break up to date on all the latest Gainsight appearance and tech trends.
QUALIFICATIONS
1 years Gainsight administering acquaintance or accompanying CS/AM affairs deployments (using added tools).
Experience alive in chump success, Revenue operations, Marketing Operations or agnate compassionate of key chump success & annual administration principles.
ASSOCIATE GAINSIGHT ADMINISTRATOR Demonstrated acquaintance with activity management, business analysis, and analytic problems with a systems mindset.
Understanding of abstracts structures, abstracts modeling, and database administration is a nice to have.
Gainsight Associate Administrator (Level 1) Certification adapted but not required.
Have a accustomed concern in how to advance how Acquia can appoint our barter and affairs as able-bodied as actualize ability in processes.
Experience with Gainsight PX/CS affiliation is a plus.
Apply Link https://boards.greenhouse.io/acquia/jobs/5779094
Interview Questions for Associate Gainsight Administrator Role
1. Can you share your understanding of the role of an Associate Gainsight Administrator within the Revenue Operations team?
2. How do you envision collaborating with Customer Success Managers, Account Managers, and Technical Account Managers to support platform usage, program implementations, reporting, and deployment?
3. What experiences have prepared you to contribute to improving customer experiences and driving value for customers throughout their lifecycle?
4. Can you provide examples of how you’ve collaborated with colleagues from different departments to innovate and improve processes?
5. Describe your experience in setting up and managing the Gainsight platform, including configuring, deploying, and administering various aspects such as system configuration, reports, dashboards, and workflows.
6. How do you ensure system performance, data integrity, user activity monitoring, and responsiveness to product requests within the Gainsight platform?
7. Can you outline your approach to developing training sessions for team members to effectively utilize Gainsight workflows and maximize platform benefits?
8. How do you ensure clarity and transparency in tracking Customer Success processes, ensuring everything is well-documented and mapped out?
9. Could you provide examples of designing smart rules within Gainsight to analyze customer data and trigger appropriate actions for the Customer Success team?
10. How do you stay updated on the latest Gainsight features and technology trends, and how do you incorporate them into your work?
11. What experiences have you had in Gainsight administration or related Customer Success/Account Management program deployments?
12. Describe your understanding of key customer success and account management principles and how they apply to your role as an Associate Gainsight Administrator.
13. How do you approach project management, business analysis, and problem-solving with a systems mindset?
14. Can you discuss your familiarity with data structures, data modeling, and database management, and how it contributes to your role?
15. Have you obtained the Gainsight Associate Administrator (Level 1) Certification, and if not, how do you plan to acquire the necessary skills and knowledge?
16. What motivates your interest in improving customer engagement and processes within Acquia, and how do you plan to contribute to these areas?
17. Have you had any experience with Gainsight PX/CS integration, and if so, could you share some insights into your experience?
